Terms of Service

Agreement to Our Legal Terms

We are CoreReachAI, Inc. ("Company," "CoreReachAI," "CoreReach", "we," "us," "our").

We operate the website corereach.ai (the "Site"), the CoreReachAI application and dashboard (the "Application"), and any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you," "Subscriber"), and CoreReachAI, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

THESE LEGAL TERMS INCLUDE A CLASS ACTION WAIVER AND AN ARBITRATION PROVISION THAT GOVERNS ANY DISPUTES BETWEEN YOU AND COREREACHAI.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any material changes by sending an email to the address associated with your account and by updating the "Last updated" date of these Legal Terms at least thirty (30) days before the changes take effect. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms take effect.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

Service Description
AI Technology Disclaimer
User Representations
User Registration
Subscriptions and Billing
Credit-Based Billing and Auto-Reload
Purchases and Payment
Call Recording and Transcription
Caller and End-User Data
Subscriber Content
Knowledge Base and File Uploads
Subscriber Compliance Responsibilities
HIPAA and Regulated Industries
Prohibited Activities
Third-Party Services
Intellectual Property Rights
Customer Reference Rights
Data Retention and Deletion
Services Management
Privacy Policy
Term and Termination
Modifications and Interruptions
Disclaimer
Limitations of Liability
Indemnification
User Data
Governing Law
Dispute Resolution
Copyright Infringement
Force Majeure
Export Controls
Electronic Communications, Transactions, and Signatures
SMS Text Messaging
Competitor Use
California Users and Residents
Corrections
Miscellaneous
Contact Us

1. Service Description

CoreReachAI provides an artificial intelligence (AI) powered voice agent platform that enables businesses to automate inbound phone call handling. The Services include:

AI Voice Agents: AI-powered virtual receptionists that answer inbound phone calls on your behalf, using natural language processing and voice synthesis technology to converse with your callers ("Callers").
Call Recording and Transcription: Automatic audio recording of all calls handled by the AI agent ("Recordings") and generation of written transcripts of those Recordings ("Transcripts").
Application Dashboard: A web-based platform for configuring your AI agent, viewing call analytics, managing contacts, and handling account settings.
Contact Management: Storage and organization of Caller information, including names, phone numbers, email addresses, and custom data fields collected during calls.
Appointment Scheduling: Integration with third-party calendar services to schedule appointments during calls.
Call Transfers: Ability to transfer calls to human team members or external phone numbers.
Knowledge Base: Tools for uploading documents, website content, and text to train your AI agent's responses.
SMS Notifications: Text message alerts for call events such as messages, appointments, and transfers.
Analytics and Reporting: Call volume analytics, transcripts, sentiment analysis, and reporting tools.

The Services are designed for business use and are provided on a subscription and credit-based billing model as described in these Legal Terms.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. AI Technology Disclaimer

The Services use artificial intelligence, natural language processing, machine learning, and voice synthesis technologies provided by CoreReachAI and its third-party technology partners. You acknowledge and agree that:

The AI voice agent may misinterpret caller speech, provide inaccurate or incomplete information, or fail to correctly process requests. AI-generated outputs ("Outputs") are based on predictive statistical models and may contain errors, bugs, or inaccuracies.
Outputs do not represent CoreReachAI's views or opinions. References to third-party products or services in Outputs do not constitute endorsement by CoreReachAI.
CoreReachAI does not guarantee the accuracy, completeness, reliability, or appropriateness of any Output generated by the AI agent, including but not limited to call transcripts, call summaries, sentiment analysis, and information provided to Callers during calls.
You are solely responsible for reviewing Outputs and verifying their accuracy. Human oversight of the AI agent's performance is recommended.
The AI agent is not a substitute for professional advice, including but not limited to legal, medical, financial, or emergency services advice.
You must ensure that your AI agent is not made available to Callers who are under the age of 16.
Outputs generated by the AI agent may be similar or identical to outputs generated for other subscribers of the Services. You do not acquire any exclusive rights in any Output.

To the maximum extent permitted by law, CoreReachAI disclaims all liability for any damages, losses, or claims arising from your or any third party's reliance on AI-generated Outputs, including but not limited to incorrect information provided to Callers, misinterpreted caller intent, incorrect appointments, or misrouted calls.

THE AI FEATURES OF THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. COREREACHAI DOES NOT WARRANT THAT THE AI AGENT WILL UNDERSTAND ALL CALLER SPEECH, RESPOND APPROPRIATELY IN ALL SITUATIONS, OR THAT HUMAN INTERVENTION WILL NOT BE REQUIRED.

3. User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services dashboard or APIs through unauthorized automated means, such as bots, scrapers, or crawlers (this does not apply to the AI voice agent, which is a core feature of the Services); (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. Subscriptions and Billing

Subscription Plans

The Services are offered through multiple subscription tiers, each with different features and included call minutes per month. Some plans include a set number of minutes per billing cycle, while others operate on a pay-as-you-go basis. Plan features, included minutes, and pricing are described on the Site at corereach.ai/pricing and may be updated from time to time.

Billing and Renewal

Your paid subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is monthly.

Free Tier

We offer a free tier available to all registered users at no subscription cost. The free tier provides access to core features with pay-as-you-go credit minute billing. The free tier is not a trial and does not expire; however, certain advanced features are available only on paid plans.

Cancellation

All subscription fees and credit purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term, at which point your account will revert to the free tier. If you have any questions or are unsatisfied with our Services, please contact us through our contact page.

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you via email at least thirty (30) days before the change takes effect, in accordance with applicable law. Your continued use of the Services after the price change becomes effective constitutes your agreement to pay the changed amount.

6. Credit-Based Billing and Auto-Reload

Credit Minutes

In addition to any included subscription minutes, you may purchase additional credit minutes in blocks at plan-specific rates as described on the Site. Credit minutes are consumed when your included subscription minutes are exhausted for the billing period. The per-minute rate for credit minutes varies by plan tier and is displayed in the Application at the time of purchase.

Auto-Reload

You may enable an automatic reload feature that purchases additional credit minutes when your balance falls below a configurable threshold. By enabling auto-reload, you authorize CoreReachAI to automatically charge your payment method for credit minute purchases without requiring separate approval for each charge. You may configure the reload threshold and the number of credit blocks to purchase per reload, as described in the Application. Auto-reload is subject to monthly limits to protect against unintended charges.

Non-Refundable

Credit minute purchases are non-refundable. Unused credit minutes do not expire while your account remains active but are forfeited upon account deletion.

7. Purchases and Payment

We accept the following forms of payment:

Credit cards
Debit cards

All payments are processed by Stripe, Inc. and its affiliates ("Stripe"), our third-party payment processor. By using the payment functions of the Services, you agree to be bound by Stripe's terms of service available at stripe.com/legal and Stripe's privacy policy available at stripe.com/privacy, as the same may be modified by Stripe from time to time. You hereby authorize Stripe to store and continue billing your specified payment method even after such payment method has expired, to avoid interruptions in payment for your use of the Services. CoreReachAI does not directly process or store your payment card information.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

8. Call Recording and Transcription

Automatic Recording and Transcription

All calls handled by your AI voice agent through the Services are automatically recorded and transcribed. Recordings and Transcripts are stored and made accessible to you through your Application dashboard. Recordings and Transcripts are retained in accordance with the "Data Retention and Deletion" section below.

YOU ARE SOLELY RESPONSIBLE FOR COMPLYING WITH ALL APPLICABLE FEDERAL, STATE, AND LOCAL LAWS REGARDING CALL RECORDING AND WIRETAPPING, INCLUDING BUT NOT LIMITED TO LAWS REQUIRING ONE-PARTY OR TWO-PARTY (ALL-PARTY) CONSENT TO RECORD TELEPHONE CONVERSATIONS. Call recording consent laws vary by jurisdiction. In many jurisdictions, you are required to notify Callers that their call is being recorded and/or obtain their consent before or at the beginning of the call.

You must configure your AI agent's greeting or introduction to include an appropriate recording disclosure where required by applicable law. CoreReachAI provides the ability to customize your agent's greeting for this purpose but does not provide legal advice regarding the specific disclosure language required in your jurisdiction.

By using the call recording and transcription features of the Services, you represent and warrant that you will comply with all applicable recording consent laws and that you accept full responsibility for any claims, damages, or liabilities arising from your failure to do so.

Use of Recording and Transcript Data

CoreReachAI may use de-identified and aggregated data derived from Recordings and Transcripts to improve the Services, train and enhance AI models, and for other internal business purposes. Such de-identified data will not identify you or your Callers.

9. Caller and End-User Data

Callers Defined

"Callers" are third parties, typically your customers or prospective customers, who interact with your AI voice agent through the Services. Callers are not parties to these Legal Terms.

Data Controller Relationship

You, as the Subscriber, are the data controller (or equivalent under applicable law) for all personal information collected from your Callers through the Services. CoreReachAI processes Caller data on your behalf as a data processor (or equivalent under applicable law) to provide you with the Services.

Your Responsibilities Regarding Caller Data

You are solely responsible for:

Providing Callers with appropriate notice regarding the collection and use of their personal information, including that calls are handled by an AI agent, that calls are recorded and transcribed, and how their data will be used.
Obtaining any required consent from Callers for data collection, call recording, and data processing.
Determining the lawful basis for processing Caller data under applicable privacy laws (including, where applicable, CCPA, GDPR, and state privacy laws).
Responding to Caller requests regarding their personal data (access, deletion, correction, etc.). Callers should contact you directly regarding their personal data.

CoreReachAI's Use of Caller Data

CoreReachAI will not use Caller data for its own direct marketing purposes. CoreReachAI may process Caller data solely to: (a) provide the Services to you; (b) generate de-identified or aggregated analytics; and (c) improve the Services as described in our Privacy Policy.

10. Subscriber Content

Your Content

Through the Services, you may submit, upload, or configure various content and data, including but not limited to: agent names, voice and personality settings, welcome messages, call scripts, business details, FAQ entries, knowledge base materials, contact information, custom data fields, prospect intake questionnaires, and other configurations (collectively, "Subscriber Content"). You may also provide us with questions, comments, suggestions, ideas, feedback, or other information about the Services ("Submissions").

License Grant

By submitting Subscriber Content through the Services, you grant CoreReachAI a non-exclusive, worldwide, royalty-free, sublicensable license to use, copy, process, store, and display your Subscriber Content solely for the purposes of: (a) operating and providing the Services to you, including powering your AI voice agent's responses; (b) processing your Subscriber Content through third-party AI and voice technology providers as necessary to deliver the Services; and (c) improving the Services through de-identified and aggregated analysis.

By sending us Submissions, you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Your Representations

You represent and warrant that:

You are the owner of, or have the necessary rights and licenses to, all Subscriber Content you submit through the Services.
Your Subscriber Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.
Your Subscriber Content is not false, inaccurate, misleading, defamatory, obscene, or otherwise unlawful.
Your Subscriber Content does not violate any applicable law, regulation, or rule.
You have the authority to grant the license described above.

Ownership

You retain ownership of your Subscriber Content. CoreReachAI does not claim ownership over your Subscriber Content. CoreReachAI retains all rights in and to the Services, the AI technology, the platform software, and all intellectual property embodied therein. You are solely responsible for your Subscriber Content and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of this section, any third party's intellectual property rights, or applicable law.

Our Rights

Although we have no obligation to monitor Subscriber Content, we reserve the right to remove, edit, or disable any Subscriber Content at any time without notice if in our reasonable opinion we consider such content harmful, infringing, or in breach of these Legal Terms. If we remove or disable any such content, we may also suspend or disable your account and report you to the authorities.

11. Knowledge Base and File Uploads

Knowledge Base Features

The Services allow you to enhance your AI agent's responses by providing knowledge base materials, including text content, website links, and file uploads. Supported file formats, size limits, and quantity limits are described in the Application. Knowledge base features may be limited to certain subscription tiers as described on the Site.

Your Responsibilities

By uploading or linking content to the knowledge base, you represent and warrant that:

You have the right to use, upload, and make available all such content, and your use does not infringe any third party's intellectual property rights, privacy rights, or other legal rights.
The content does not contain any viruses, malware, or harmful code.
The content does not violate any applicable law or regulation.

Processing and Use

Knowledge base content is processed by CoreReachAI and its third-party AI technology providers solely for the purpose of training your AI agent and generating responses to Callers. Your knowledge base content is not shared with other subscribers. CoreReachAI may use de-identified and aggregated data from knowledge base usage patterns to improve the Services.

12. Subscriber Compliance Responsibilities

You are solely responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and industry standards. Without limiting the generality of the foregoing, you are responsible for compliance with:

Call Recording Laws: Federal and state laws governing the recording of telephone conversations, including one-party and all-party consent requirements, which vary by jurisdiction. You must determine and comply with the laws applicable to your business and the jurisdictions in which your Callers are located.
Telephone Consumer Protection Act (TCPA): Federal regulations governing telephone communications, including requirements related to prior express consent, do-not-call lists, and automated telephone equipment.
Consumer Privacy Laws: Applicable federal, state, and international privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and any other applicable state or international privacy legislation, regarding the collection, use, storage, and disclosure of Caller personal information.
Industry-Specific Regulations: If your business is subject to industry-specific regulations such as HIPAA, GLBA, FISMA, or other regulatory frameworks, you are responsible for determining whether your use of the Services meets those requirements (see "HIPAA and Regulated Industries" below).
Truthfulness and Accuracy: Ensuring that the information you provide to train your AI agent is accurate and not misleading, and that your AI agent does not make false or deceptive representations to Callers.

CoreReachAI does not provide legal, regulatory, or compliance advice. You should consult with your own legal counsel regarding your compliance obligations.

13. HIPAA and Regulated Industries

The Services are not designed, intended, or certified to comply with industry-specific regulations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Federal Information Security Management Act (FISMA), or other health care or government information security regulations. If your interactions or data would be subject to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

14. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
Engage in any unauthorized automated use of the system, such as using unauthorized scripts, bots, scrapers, or similar data gathering and extraction tools to access the Services dashboard or APIs.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise other than the intended use of the Services for your business operations.
Sell or otherwise transfer your profile or account.

Voice and Telephony-Specific Prohibited Activities

In addition to the general prohibited activities above, you agree not to:

Use the Services to engage in robocalling, telemarketing spam, or any form of unsolicited automated telephone outreach in violation of the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) regulations, or any applicable state telemarketing laws.
Configure your AI agent to record calls without providing required notice or obtaining required consent under applicable federal and state wiretapping and recording laws.
Use the Services to make calls or send messages that are deceptive, fraudulent, or misleading.
Configure your AI agent to impersonate a specific real person or to deny that it is an AI when directly asked by a Caller, where applicable law requires disclosure.
Use the Services to collect personal information from individuals known to be under the age of 16.
Use the Services to place or receive calls for the purpose of threatening, harassing, or intimidating any person.
Use the Services in connection with any illegal activity, including but not limited to fraud, identity theft, or illegal debt collection practices.

15. Third-Party Services

The Services rely on and integrate with a number of third-party services and technology providers ("Third-Party Services"). By using the Services, you acknowledge and agree that your data may be processed by the following categories of Third-Party Services:

Voice AI and Language Processing Providers: Third-party providers that power the AI voice agent engine, voice synthesis, and natural language processing. Call audio, transcripts, and Subscriber Content are processed by these services to operate your AI voice agent.
Telephony and SMS Providers: Third-party providers for phone number provisioning, call routing, and SMS delivery. Caller phone numbers and call routing data are processed by these providers.
Payment Processing: Payments are processed by Stripe, Inc. and its affiliates. Billing information is processed by Stripe subject to Stripe's terms of service and Stripe's privacy policy.
Database and Authentication Providers: Third-party infrastructure providers for database hosting and user authentication. Account data and Service data are stored on these providers' infrastructure.
Calendar Integration Providers: Third-party calendar services for appointment scheduling and availability sync. Calendar data is shared when you connect your calendar account.
Analytics and Monitoring Providers: Third-party tools for product analytics, behavioral analytics, error monitoring, and session recording. These technologies include Microsoft Clarity, which captures behavioral metrics, heatmaps, and session replays; data from Microsoft Clarity is collected by both CoreReachAI and Microsoft. For more information about Microsoft's data practices, see the Microsoft Privacy Statement.

Your use of Third-Party Services may be subject to the terms and privacy policies of those third parties. CoreReachAI selects its Third-Party Service providers with commercially reasonable care but is not responsible for the actions, data practices, or availability of Third-Party Services. CoreReachAI has no control over and is not responsible for the accuracy, availability, reliability, or completeness of information shared by or available through Third-Party Services. We encourage you to review the privacy policies of our Third-Party Services, which are described in more detail in our Privacy Policy.

16. Intellectual Property Rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "Prohibited Activities" section, we grant you a non-exclusive, non-transferable, revocable license to:

access the Services; and
download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please contact us through our contact page. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

17. Customer Reference Rights

By accessing or using the Services (including purchasing credit minutes or a subscription plan), you grant CoreReachAI a non-exclusive, royalty-free, worldwide license to:

Identify you as a customer of CoreReachAI and display your company name and/or logo on the CoreReachAI website (corereach.ai), in marketing materials, and in investor or partner communications;
Reference your company name and/or logo in press releases and public announcements related to the CoreReachAI customer relationship;
Create and publish case studies, testimonials, or quotes attributable to you or your organization describing your use of the Services.

This license survives any termination or cancellation of your account and remains in effect unless you submit an opt-out request as described below.

CoreReachAI will not represent that you endorse its products or services beyond the fact of the customer relationship. Any case studies, testimonials, or quotes that directly attribute specific statements to a named individual at your organization, as well as any case studies identifying you by name or logo, will be submitted to you for factual review prior to publication.

If you wish to opt out of any or all of these reference rights, you may do so at any time by submitting a written request to CoreReachAI via the contact page, and CoreReachAI will cease such use and remove applicable references within thirty (30) days of receiving such request.

18. Data Retention and Deletion

During Active Subscription

While your account is active, CoreReachAI will retain your Subscriber Content, Recordings, Transcripts, contact data, agent configurations, knowledge base materials, and other data associated with your account ("Your Data") in accordance with these Legal Terms and our Privacy Policy.

Upon Cancellation or Termination

Upon cancellation or termination of your account, you will have thirty (30) days to access and download Your Data through the Services. After this 30-day period, CoreReachAI will permanently delete all of Your Data from our systems, including Recordings, Transcripts, contact records, agent configurations, and knowledge base materials.

Deletion Process

Account deletion cascades to all associated data, including user records, agent configurations, call records, transcripts, contact information, and knowledge base content. Once deletion is complete, Your Data cannot be recovered.

Exceptions

Notwithstanding the foregoing, CoreReachAI may retain: (a) de-identified and aggregated data that does not identify you or your Callers; (b) data required to be retained by applicable law or regulation; and (c) data necessary to resolve disputes, enforce our agreements, or protect our legal rights.

19. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Subscriber Content or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

20. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy: corereach.ai/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

The Website and Services use analytics and tracking technologies, including cookies, tracking pixels, and session recording tools, to understand how visitors interact with the Site, measure advertising campaign performance, and improve the Services. These technologies include Microsoft Clarity, which captures behavioral metrics, heatmaps, and session replays; data from Microsoft Clarity is collected by both CoreReachAI and Microsoft. For more information about Microsoft's data practices, see the Microsoft Privacy Statement. For full details on all analytics and tracking technologies we use, please refer to our Privacy Policy.

21. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Upon termination, your right to use the Services will immediately cease, and the provisions of these Legal Terms regarding data retention and deletion (Section 18) will apply.

22. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

23. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, INCLUDING AI-GENERATED OUTPUTS, TRANSCRIPTS, CALL SUMMARIES, AND INFORMATION PROVIDED BY THE AI AGENT TO CALLERS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT CERTAIN COMPONENTS OF THE SERVICES ARE BASED ON ARTIFICIAL INTELLIGENCE AND PREDICTIVE STATISTICAL MODELS, AND MAY CONTAIN BUGS, MAKE ERRORS, OR MISINTERPRET REQUESTS OR OTHER SPEECH. COREREACHAI DOES NOT REPRESENT OR WARRANT THAT ANY OR ALL REQUESTS OR OTHER SPEECH WILL BE UNDERSTOOD OR THAT HUMAN INTERVENTION WILL NOT BE REQUIRED.

24. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING, OR (B) ONE HUNDRED DOLLARS ($100). CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

25. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your Subscriber Content; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; (6) any overt harmful act toward any other user of the Services with whom you connected via the Services; (7) your failure to comply with applicable call recording, wiretapping, privacy, or telecommunications laws; or (8) any claims by your Callers arising from interactions with your AI voice agent. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

26. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

27. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

28. Dispute Resolution

Pre-Arbitration Dispute Resolution

CoreReachAI is always interested in resolving disputes amicably and efficiently. Before initiating arbitration, a party who intends to seek arbitration must first send to the other party a written Notice of Dispute ("Notice") by certified mail. The Notice to CoreReachAI should be submitted through our contact page. The Notice must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought. If CoreReachAI and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or CoreReachAI may commence an arbitration proceeding.

Binding Arbitration

If the Parties are unable to resolve a Dispute through the pre-arbitration process described above, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in King County, Washington. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in King County, Washington, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Batch Arbitration for Mass Filings

If twenty-five (25) or more similar arbitration demands are filed against CoreReachAI by the same or coordinated counsel, or are otherwise coordinated ("Mass Filing"), the following procedures shall apply:

The parties shall select no more than ten (10) representative arbitration demands from the Mass Filing to proceed as an initial batch. The remaining demands shall be stayed pending resolution of the initial batch. Each side shall have input into the selection of representative cases that fairly reflect the range of claims in the Mass Filing.

Following resolution of the initial batch, the parties shall engage in good-faith mediation for a period of sixty (60) days to determine whether the remaining claims can be resolved without further individual arbitration proceedings. If mediation does not resolve all remaining claims, additional batches of no more than ten (10) cases may proceed under the same process.

Filing fees for stayed claims shall not be due until those claims are designated to proceed in a batch. The statute of limitations and any filing deadlines shall be tolled for stayed claims from the date of the initial stay until the claim is designated for a batch or otherwise resolved.

This batch arbitration provision does not alter any party's obligation to comply with the pre-arbitration dispute resolution process described above.

Exceptions to Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

29. Copyright Infringement

CoreReachAI respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied or used in a way that constitutes copyright infringement through the Services (including through knowledge base uploads), you may submit a notification of claimed copyright infringement through our contact page with the following information:

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed.
Identification of the copyrighted work that you claim has been infringed.
Identification of the content that is claimed to be infringing and where it is located within the Services, with enough detail that we may find it.
Your address, telephone number, and email address.
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

CoreReachAI will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws. CoreReachAI reserves the right, in its sole discretion, to terminate the accounts of users who are deemed to be repeat infringers.

30. Force Majeure

CoreReachAI shall not be responsible or liable for any failure or delay in the performance of its obligations under these Legal Terms where such failure or delay is due to causes beyond CoreReachAI's reasonable control, including but not limited to civil disturbances, riot, epidemic, pandemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or unavailability of electrical power, network access or equipment, internet disruptions, third-party service provider outages, or any other circumstances or causes beyond CoreReachAI's reasonable control.

31. Export Controls

The Services may be subject to United States export control laws, including the U.S. Export Administration Act and its associated regulations. You shall not, directly or indirectly, export, re-export, or release the Services to, or make the Services accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by applicable law, regulation, or rule. You shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing, or otherwise making the Services available outside the United States.

32. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

33. SMS Text Messaging

Program Description

By opting into any text messaging program through the Services, you expressly consent to receive text messages (SMS) to your mobile number. Text messages may include: account alerts, call notifications, appointment confirmations, transfer alerts, and service-related messages.

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP." You may receive an SMS message confirming your opt out. After this, you will no longer receive SMS messages from us. If you want to join again, please sign up as you did the first time and we will start sending SMS messages to you again.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.

Support

If you have any questions or need assistance regarding our SMS communications, please reply with the keyword HELP. If you have any questions regarding privacy, please read our Privacy Policy: corereach.ai/privacy.

34. Competitor Use

No employee, independent contractor, agent, or affiliate of any competing AI voice agent, virtual receptionist, or AI-based phone answering company is permitted to view, access, or use any portion of the Services without express written permission from CoreReachAI. By accessing, using, or viewing the Services, you represent and warrant that you are not a competitor of CoreReachAI or any of its affiliates, or acting on behalf of a competitor of CoreReach, in using or accessing the Services.

35. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

36. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

37. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

38. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us through our contact page.