Frequently Asked Questions

Get started in under 5 minutes. CoreReach automatically pulls your business details from your website or Google Business profile, walks you through essential settings, and lets you test your voice agent before going live.

Yes. CoreReach uses natural-sounding AI voices that you can customize to match your brand's tone. Most callers can't tell the difference between CoreReach and a live receptionist.

Traditional answering services rely on human operators who follow scripts and charge per minute. CoreReach uses AI to handle calls instantly with no hold times, works 24/7 without breaks, and costs a fraction of the price - while delivering more consistent service.

Absolutely. When you sign up, a dedicated phone number is assigned to your voice agent. Simply forward your existing business calls to it - no new hardware, no complicated integrations. You can be up and running in minutes.

No. You keep your existing business number. CoreReach works through call forwarding, so your customers call the same number they always have - the experience is seamless.

CoreReach is built for service businesses that rely on phone calls - healthcare practices, dental clinics, legal offices, home services, salons and spas, real estate agencies, and more. If missed calls cost you customers, CoreReach is for you.

Yes. You control the greeting, business information, answers to common questions, and call handling rules. CoreReach follows your instructions so every call reflects your brand.

When a customer calls, CoreReach's voice AI agent picks up instantly and has a natural conversation. It can answer common questions about your business, capture caller details, schedule meetings, transfer calls, and take messages - all following the instructions you set up.

Yes. CoreReach integrates with your calendar to schedule appointments in real time during the call. Customers get confirmed right away without waiting for a callback.

CoreReach logs the caller's name, contact details, reason for calling, and urgency level. You also get a full call transcript and summary delivered to your dashboard in real time.

If a call needs human attention, CoreReach seamlessly transfers it to you or your team. You can set rules for which calls get transferred and when, so nothing important slips through.

Yes. Unlike a single receptionist, CoreReach can answer unlimited simultaneous calls. During tax season, storm season, or any other predictable rush, every caller gets the same fast, professional experience with zero hold time.

Any schedule you want. Run CoreReach after-hours only - evenings, weekends, and holidays - or turn it into a 24-hour answering service that's always on. You choose when your business number forwards to CoreReach, and it answers every call in those windows, with no limit on how many come in at once.

Yes. Your agent is set up to recognize urgent calls and warm-transfer them to your on-call staff with full context, while routing routine calls to booking or a next-morning follow-up.

Yes. CoreReach's voice agent supports English, Spanish, and other languages, included on every plan. Your agent detects the caller's language early in the call and responds naturally, with no extra setup.

Yes. CoreReach connects directly to Google Calendar and checks real-time availability before offering a time, so you never get double-booked.

CoreReach offers the next available times, takes a message for a callback, or transfers to your team - whatever you set up. It never pretends a slot is open when it isn't.

Routine calls are handled entirely by your AI voice agent, start to finish. You set rules for when a call should warm-transfer to a real team member - for emergencies, high-value leads, or anything outside the agent's instructions.

Yes. CoreReach logs maintenance requests with full details, and can warm-transfer urgent issues - a burst pipe, no heat, a lockout - to your on-call maintenance team immediately.

Yes. Forward your number to CoreReach and it answers every call whether you're on a roof, in a crawlspace, or running a crew - no missed calls, no interruptions to your work.

Yes. You configure the intake questions your firm needs - case type, incident details, timeline - and CoreReach asks them on every call, capturing complete, accurate details for your team to review.

No. CoreReach handles scheduling and takes a detailed message for anything account-, case-, or policy-specific - it doesn't access client records or offer professional advice. Anything requiring your judgment routes to your team with full context.

Yes. Forward your number to CoreReach and it answers every call while you're with a client, at a showing, or running an open house - so no lead waits on a callback.

Yes. You set routing rules so calls reach the right agent - by listing, by lead type, or by whoever's next in rotation - with full context on the caller and their inquiry.

No. CoreReach is scoped to general reception - answering calls, scheduling appointments, and taking messages. It doesn't access, discuss, or store patient health records or clinical information. Practices with PHI-handling needs should talk to us about a custom setup.

CoreReach recognizes when a caller has an immediate need and connects them to your on-call team right away. It doesn't attempt to counsel or advise grieving callers - its job is to make sure they're never left waiting.

No. CoreReach captures the caller's information and connects them with a licensed agent for quotes, coverage questions, and policy details. It handles scheduling and routing, not insurance advice.

Yes. Your agent recognizes urgent electrical issues - a power outage, a sparking outlet, a breaker that won't reset - and warm-transfers them to your on-call electrician with full context.

CoreReach recognizes when a caller has an urgent concern and connects them to your team right away. It doesn't attempt to assess symptoms or give veterinary advice - its job is to make sure worried owners are never left waiting.

A call minute is any minute CoreReach spends actively on a call with a customer. Hold time and ring time before the AI answers are not counted. You can track your usage in real time from your dashboard.

Credit minutes are pre-purchased minutes you can use after your included plan minutes run out. They're purchased in 100-minute blocks at a flat per-minute rate across all plans. Credit minutes never expire, and you can enable auto-reload to purchase automatically when your balance gets low.

Yes. You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately and charges are prorated, so you only pay for what you use. You're never locked into a long-term contract.

Yes. All CoreReach plans are month-to-month with no long-term contracts. You can cancel or change your plan at any time from your dashboard.

If you run out of included minutes, calls will use your credit minute balance. You can purchase credit minutes in advance or enable auto-reload to stay topped up automatically. All plans use the same per-minute credit rate.

Yes. Every new account starts with complimentary credit minutes so you can experience CoreReach with your real business calls before choosing a paid plan.

CoreReach starts at $79/month for the Lite plan (200 minutes), with complimentary minutes to begin. That's a fraction of a traditional answering service ($200-800/month) or overnight staff ($1,500+/month), with no contract - it's month-to-month.

No. Multi-language support is included on every CoreReach plan at no additional cost - there's no per-language fee or add-on.

CoreReach starts at $79/month, versus $3,000-4,000+/month for a full-time receptionist with salary and benefits. Most customers save significantly while getting 24/7 coverage a single hire can't match.

Your data is protected with enterprise-grade security. CoreReach never sells your data to third parties.

Call recordings and transcripts are stored securely in U.S.-based data centers with enterprise-grade security. You control how long recordings are retained, and you can delete them at any time from your dashboard.