Frequently Asked Questions

Get started in under 5 minutes. CoreReach automatically pulls your business details from your website or Google Business profile, walks you through essential settings, and lets you test your voice agent before going live.

Yes. CoreReach uses natural-sounding AI voices that you can customize to match your brand's tone. Most callers can't tell the difference between CoreReach and a live receptionist.

Traditional answering services rely on human operators who follow scripts and charge per minute. CoreReach uses AI to handle calls instantly with no hold times, works 24/7 without breaks, and costs a fraction of the price — while delivering more consistent service.

Absolutely. When you sign up, a dedicated phone number is assigned to your voice agent. Simply forward your existing business calls to it — no new hardware, no complicated integrations. You can be up and running in minutes.

No. You keep your existing business number. CoreReach works through call forwarding, so your customers call the same number they always have — the experience is seamless.

CoreReach is built for service businesses that rely on phone calls — healthcare practices, dental clinics, legal offices, home services, salons and spas, real estate agencies, and more. If missed calls cost you customers, CoreReach is for you.

Yes. You control the greeting, business information, answers to common questions, and call handling rules. CoreReach follows your instructions so every call reflects your brand.

When a customer calls, CoreReach's voice AI agent picks up instantly and has a natural conversation. It can answer common questions about your business, capture caller details, schedule meetings, transfer calls, and take messages — all following the instructions you set up.

Yes. CoreReach integrates with your calendar to schedule appointments in real time during the call. Customers get confirmed right away without waiting for a callback.

CoreReach logs the caller's name, contact details, reason for calling, and urgency level. You also get a full call transcript and summary delivered to your dashboard in real time.

If a call needs human attention, CoreReach seamlessly transfers it to you or your team. You can set rules for which calls get transferred and when, so nothing important slips through.

Yes. Unlike a single receptionist, CoreReach can answer unlimited simultaneous calls. During peak hours or busy seasons, every caller gets the same fast, professional experience with zero hold time.

A call minute is any minute CoreReach spends actively on a call with a customer. Hold time and ring time before the AI answers are not counted. You can track your usage in real time from your dashboard.

Credit minutes are pre-purchased minutes you can use after your included plan minutes run out. They're purchased in 100-minute blocks at a rate that depends on your plan. Credit minutes never expire, and you can enable auto-reload to purchase automatically when your balance gets low.

Yes. You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately and charges are prorated, so you only pay for what you use. You're never locked into a long-term contract.

Yes. All CoreReach plans are month-to-month with no long-term contracts. You can cancel or change your plan at any time from your dashboard.

No, all plans are billed monthly with no long-term commitment required.

If you run out of included minutes, calls will use your credit minute balance. You can purchase credit minutes in advance or enable auto-reload to stay topped up automatically. Credit rates depend on your plan tier.

Yes. Every new account starts on our Free plan with complimentary credit minutes so you can experience CoreReach with your real business calls before committing to a paid plan.

Your data is protected with enterprise-grade security. CoreReach never sells your data to third parties.

Call recordings and transcripts are stored securely in U.S.-based data centers with enterprise-grade security. You control how long recordings are retained, and you can delete them at any time from your dashboard.